FAQs

WHEN WILL MY ORDER BE SHIPPED?

Most orders for in-stock items will ship out the day after the order is placed.

Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Delivery is usually:

 Within Cebu - 2-3 days

 Outside of Cebu - 4-10 days

CAN MY ORDER BE DELIVERED ON THE WEEKEND?

Our chosen door-to-door provider does deliver on Saturdays and Sundays.

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email and/or via sms notification. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you can no longer be changed.

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.